Samsung CEO issues formal apology to users over GOS scandal

The chief executive admitted Samsung did not appreciate customer concerns and said Samsung will “listen to customers more closely to prevent such an issue from happening again”

Samsung CEO
Samsung CEO

Samsung CEO Jong-Hee and Han VC issued an official apology to Samsung users over the GOS app throttling fiasco during the company’s annual shareholders meeting. The chief executive admitted Samsung did not appreciate customer concerns and said Samsung will “listen to customers more closely to prevent such an issue from happening again”.

To recap, Samsung’s Game Optimizations Service (GOS) comes pre-installed on the latest Galaxy S smartphones and tablets as well as some older flagship devices. The service should fine-tune system performance during gaming in a bid to extend battery life but was later found to throttle performance on up to 10,000 apps.

Samsung CEO say sorry to world.

SAMSUNG CEO APOLOGIZES FOR “GAME OPTIMIZATION SERVICES” SCANDAL
SAMSUNG CEO APOLOGIZES FOR “GAME OPTIMIZATION SERVICES” SCANDAL

The matter was only made worse as users were not presented an option to disable GOS by default. In addition, GOS seemed to whitelist benchmarking apps like Geekbench from throttling. As a result, Geekbench banned the last four generations of Galaxy S flagships as well as the Galaxy Tab S8 series from its platform.

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Samsung CEO issues formal apology to users over GOS scandal 4

Samsung is already issuing a software update for the Galaxy S22 series in South Korea preventing CPU and GPU limitations resulting from GOS. A similar update is expected to arrive to older Galaxy S flagships and tablets.